Acta Solutions Brief

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Highlights

<aside> 💡 Acta is a ready-to-use shared library of configurable templates that your staff deploy into customer conversations. Spend less time getting and giving information and more time delivering services.

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Public agencies are constantly fielding inquiries and collecting information from customers to deliver municipal services. This creates long conversations, frequent follow-ups, and back-and forth email chains. Not to mention that customers oftentimes get shuffled from one department to the next without much clarity. Currently, frontline staff are stressed and overworked resolving customer issues via phone and email.
We streamline customer conversations—improving quality of life for staff and giving them time back for higher-value responsibilities. ****
Our founding team has deep expertise in government, from working at the local and federal level to serving in local elected office.
We've worked with over 10 municipalities in the Southeast and are expanding.

Our Product

Acta Mustang™ is an enterprise information management and delivery solution for public service providers.

How it works: A shared library of configurable templates that integrates into staff’s email inbox. By just clicking on these templates in their email, staff build comprehensive responses to resolve specific customer issues.

Directly integrates into staff's email inbox
Reduces staff stress and creates a smooth experience both within and outside the organization
Improves customer and staff satisfaction by ensuring customers get fast, consistent, and robust responses to pressing issues and concerns
Eliminates the risk of liability when incomplete and unclear information results in legally bad customer outcomes
Reduces department customer service costs by up to 81%
2-4 day implementation and onboarding time, making it one of the fastest solutions in the GovTech space
Allows staff to focus on higher-value activities like processing invoices or strategic planning